Refund Policy

Last Updated: [14.10.2024]

This Refund Policy outlines the refund rules for purchases made in Checkmat: 3D Chess Adventure, provided by CHECKMAT P.C. Please read this policy carefully before making in-app purchases.

1. Sales through Google Play and App Store

All purchases in Checkmat are processed through Google Play and App Store. Refund requests must be handled according to the policies of the respective platforms.

1.1. Google Play

Refunds for purchases made via Google Play are governed by Google’s refund policy. You can review their rules here: Google Play Refund Policy.

In most cases, Google may provide refunds within 48 hours of purchase.
Requests should be submitted directly through your Google Play account.

1.2. App Store

Refunds for purchases made via Apple’s App Store follow Apple’s refund policy. You can review their rules here: Apple Refund Policy.

Refunds in the App Store are only granted in limited cases at Apple’s discretion.
Requests must be made directly through your Apple account.

2. Conditions for Refunds

CHECKMAT P.C. does not process refunds directly. Users must submit refund requests via Google Play or App Store, depending on where the purchase was made.

2.1. Grounds for Refunds

If a purchase was accidental or you encountered a technical issue with the purchase, please contact Google Play or App Store for assistance.
Refunds are not provided for used in-game items or currency unless permitted by Google Play or App Store policies.

3. In-Game Purchases

All in-game purchases, such as virtual currency, upgrades, and other items, are final and non-refundable, except as outlined in Google Play or App Store refund policies.

4. Exchange and Adjustment of Purchases

CHECKMAT P.C. does not allow exchanges, adjustments, or modifications of in-game transactions.
Please verify all purchase details before completing a transaction.

5. Refund Procedure

If you believe you are eligible for a refund, follow these steps:

Open your Google Play or App Store account.
Go to the purchase history section.
Find the purchase you want to refund.
Submit a refund request according to Google Play or App Store procedures.

6. Contact Information

For questions regarding refunds, contact us at:
📧 Email: [email protected]

📌 Note: CHECKMAT P.C. does not process refunds directly — all refunds must be requested through Google Play or App Store.